Refund policy

Digital downloads
All Faithful Design products are digital files. No physical item will be shipped. Your download link is available immediately after purchase and is also sent to your email.

Refunds
Because digital files cannot be returned, all sales are generally final. By completing your purchase you agree that the download is delivered immediately, and you acknowledge that you lose your right of withdrawal for digital content once the download has started.

But we always want you to be happy with your purchase. If anything is wrong, please contact us within 14 days and we will make it right:
- If a file is damaged, missing or will not download, we will send you a working file right away.
- If you bought the wrong product by mistake and have not downloaded it, we will gladly refund you.
- If the files do not match the product description, you will receive a full refund.

Please note: colors can look slightly different between screens and printers. This is not considered a defect.

Contact
Email us at hope@faithfuldesign.net with your order number and we will reply as soon as possible.